Write a Difficult Conversation Script (Staff/Vendor)

8. Customer Service & Communication Tools ⏱ 20 minutes min 📊 Intermediate

Objective

Prepare talking points for a hard but necessary conversation with an employee, vendor, or partner.

1

Describe the situation in general terms without naming real people (a performance issue, a price increase conversation, a boundary to set).
2

Prompt: 'Help me prepare talking points for this conversation, staying direct but respectful.'
3

Ask the AI to suggest how to open the conversation and how to handle a defensive reaction.
4

Practice saying the opening line out loud.
5

Keep the talking points as private notes, not a verbatim script to read from.

Instructor TipRemind students this is for preparation and confidence, not a script to read verbatim — real conversations need to sound human.

TakeawayPreparing talking points in advance makes hard conversations far less anxiety-inducing and more productive.